Refund Policy

We issue refunds for purchases within 24 hours of the original payment. Please note that a payment gateway fee of 2% and a processing fee of 5% will be deducted from the total refund amount.

To request a refund, an email must be sent to info@sprintsys.com within 24 hours of the purchase.

Refund Process

To initiate the refund process, please follow these steps:

Send an email to info@sprintsys.com requesting a refund.
The email must be sent from your registered email address.
Include the word “Refund” in the subject line of the email.
Ensure the refund request is made within 24 hours of the purchase. Requests beyond this time frame will not be processed.
Attach a screenshot of the payment invoice, showing the date and time of the transaction (usually received via email or SMS after payment).

Important Notes

Do not send multiple emails regarding the same request. Doing so may result in your email being marked as spam and blocked by our system.
After submitting your request, please allow 7 working days for the refund to be processed.
Once your refund is processed, you will receive a confirmation email.
The refunded amount will be credited back to the same bank account, card, or wallet used during the original payment.
Please allow an additional 3 working days after processing for the funds to reflect in your account.